Refund Policy — nana img
Refund Window
You may request a refund within 10 days of your purchase date. Requests made after the 10-day window will not be eligible for a refund.
Eligibility
To qualify for a refund, the following condition must be met:
- The product must be unused — no credits have been consumed since the purchase.
If any credits from the purchase have been used for image generation, the purchase is no longer eligible for a refund.
How to Request a Refund
To request a refund, send an email to:
Please include the following information in your email:
- The email address associated with your nana img account
- The reason for your refund request
Processing Time
Refund requests will be reviewed within 5 business days of receipt. You will receive an email notification once your request has been processed.
Refund Method
Approved refunds will be returned to your original payment method. Depending on your payment provider, it may take additional time for the refund to appear in your account.
Contact Us
If you have any questions about this refund policy, please contact us at:
Email: support@nanaimg.app Website: nanaimg.app
Last updated: March 22, 2026